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Vacature: Customer Service Representative UK

Functieomschrijving

The organisation

Mercedes-Benz are well recognized as industry leaders in luxury service and high quality products, pushing the meaning of automobile excellence to new boundaries. You can trace the timeline of Mercedes-Benz all the way back to 1885 when Karl Benz invented the first automobile - cementing Mercedes-Benz a place in history.

We know what you’re thinking, over 100 years is a long time to be in the business. So what’s our secret? We constantly strive to find ways to balance tradition with innovation. Mercedes-Benz Customer Assistance Center, Maastricht is no exception. For the last 20 years our aim has been to provide the best quality customer service not only in Europe but all around the world. But maintaining these standards would not be possible without all of the talented and motivated colleagues that contribute to the success of our company. That is why we are always looking for bright new sparks to join us. If that could be you, read on!

The function

For our UK market we are currently recruiting candidates wanting to work (and if necessary) relocate to the beautiful city of Maastricht.

Maastricht is a charming city in the south of the Netherlands - the very heart of Europe. It embodies elegance, class and culture as well as boasting a perfect destination for travelling to other areas of the continent. Due to its location, Maastricht is a melting-pot of different nationalities creating a vibrant, multi-lingual community in which it’s easy to feel at home.

Roadside Assistance

Customers experiencing a vehicle breakdown can contact the Service 24 Hours department for roadside assistance 365 days per year, 7 days a week and 24 hours a day. Our Customer Service Representatives answer incoming calls from customers requiring immediate assistance. Details are collected and entered into a crm system. In case the problem can’t be solved by telephone, the Customer Service Representative contacts the nearest dealer who will send out a technician. The philosophy is to ensure the customer is mobile again as quickly as possible.

Do you enjoy providing immediate assistance to customers and being part of a dynamic environment? Are you flexible enough to work in shifts? Stop reading and apply directly to become a part of our team!

Working hours

The department is open 24/7, 365 days a year. You will be working 37,5 hours per week in a 24 hour shift pattern with a competitive salary and the possibility to increase your income with the shift allowance.

Customer Service

The Customer Service department serves all customers and prospective customers by handling all inquiries and complaints for the entire range of Mercedes-Benz and smart vehicles. All inquiries and complaints are handled by telephone, mail, fax or e-mail. You are responsible for after-sales service issues, technical and product topics and general company related inquiries. As a Customer Service Representative you are the most important interface between the customer and the Daimler organization. You ensure that customer concerns and queries are dealt with adequately; manage our services to customers and transfer product knowledge.

Working hours

The department is open from Monday to Friday. You will be working 40 hours per week in day shift with a competitive salary.

Requirements

To make all of this possible we’d need a couple of things from you:

  • Good understanding of customer satisfaction
  • English on a fluent level
  • A thorough understanding of the UK culture
  • Excellent written and verbal skills in the English language
  • Empathy and emotional intelligence
  • Logical thinking
  • Tech savvy
  • Patient
  • Flexible
  • Team player
  • Open-minded to a diversity of cultures
  • Open to relocation to Maastricht (if needed)

We offer

Worried about fitting in? We help you meet other colleagues outside of work via our incredible social club that organizes cool activities such as: language courses, weekly sports activities and cultural events in the city.

What if the purse strings are a little tight? We offer an excellent relocation package which takes care of your initial travel and accommodation expenses for the first two months. One month of training is, of course, also paid for.

It’s important to be somewhere you feel you can grow! We offer opportunities that enable you to get support and development.

The procedure

Does all of this sound appealing to you? If so, we want to hear from you. What are you waiting for? Please use the link to apply with your C.V. and motivation letter in English.

For data privacy reasons we do not handle any applications sent by email.

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