Schrijf je in voor onze Job Alert
Zo mis jij geen enkele vacature
Alle vacatures in Limburg onder één dak!

Zit er een vacature voor jou tussen?

Snel zoeken

Vacature: Customer Service Representative UK


The organisation

Mercedes-Benz are well recognized as industry leaders in luxury service and high quality products, pushing the meaning of automobile excellence to new boundaries. You can trace the timeline of Mercedes-Benz all the way back to 1885 when Karl Benz invented the first automobile - cementing Mercedes-Benz a place in history.

We know what you’re thinking, over 100 years is a long time to be in the business. So what’s our secret? We constantly strive to find ways to balance tradition with innovation. Mercedes-Benz Customer Assistance Center, Maastricht is no exception. For the last 20 years our aim has been to provide the best quality customer service not only in Europe but all around the world. But maintaining these standards would not be possible without all of the talented and motivated colleagues that contribute to the success of our company. That is why we are always looking for bright new sparks to join us. If that could be you, read on!

The function

For our UK market we are currently recruiting candidates wanting to work (and if necessary) relocate to the beautiful city of Maastricht.

Maastricht is a charming city in the south of the Netherlands - the very heart of Europe. It embodies elegance, class and culture as well as boasting a perfect destination for travelling to other areas of the continent. Due to its location, Maastricht is a melting-pot of different nationalities creating a vibrant, multi-lingual community in which it’s easy to feel at home.

Roadside Assistance

Customers experiencing a vehicle breakdown can contact the Service 24 Hours department for roadside assistance 365 days per year, 7 days a week and 24 hours a day. Our Customer Service Representatives answer incoming calls from customers requiring immediate assistance. Details are collected and entered into a crm system. In case the problem can’t be solved by telephone, the Customer Service Representative contacts the nearest dealer who will send out a technician. The philosophy is to ensure the customer is mobile again as quickly as possible.

Do you enjoy providing immediate assistance to customers and being part of a dynamic environment? Are you flexible enough to work in shifts? Stop reading and apply directly to become a part of our team!

Working hours

The department is open 24/7, 365 days a year. You will be working 37,5 hours per week in a 24 hour shift pattern with a competitive salary and the possibility to increase your income with the shift allowance.

Customer Service

The Customer Service department serves all customers and prospective customers by handling all inquiries and complaints for the entire range of Mercedes-Benz and smart vehicles. All inquiries and complaints are handled by telephone, mail, fax or e-mail. You are responsible for after-sales service issues, technical and product topics and general company related inquiries. As a Customer Service Representative you are the most important interface between the customer and the Daimler organization. You ensure that customer concerns and queries are dealt with adequately; manage our services to customers and transfer product knowledge.

Working hours

The department is open from Monday to Friday. You will be working 40 hours per week in day shift with a competitive salary.


To make all of this possible we’d need a couple of things from you:

  • Good understanding of customer satisfaction
  • English on a fluent level
  • A thorough understanding of the UK culture
  • Excellent written and verbal skills in the English language
  • Empathy and emotional intelligence
  • Logical thinking
  • Tech savvy
  • Patient
  • Flexible
  • Team player
  • Open-minded to a diversity of cultures
  • Open to relocation to Maastricht (if needed)

We offer

Worried about fitting in? We help you meet other colleagues outside of work via our incredible social club that organizes cool activities such as: language courses, weekly sports activities and cultural events in the city.

What if the purse strings are a little tight? We offer an excellent relocation package which takes care of your initial travel and accommodation expenses for the first two months. One month of training is, of course, also paid for.

It’s important to be somewhere you feel you can grow! We offer opportunities that enable you to get support and development.

The procedure

Does all of this sound appealing to you? If so, we want to hear from you. What are you waiting for? Please use the link to apply with your C.V. and motivation letter in English.

For data privacy reasons we do not handle any applications sent by email.

Vind hier recente vacatures van Mercedes-Benz Customer Assistance Center Maastricht
Envida Thuiszorg als werkgever? Vind hier alle vacatures.
Zit het in je bloed om vanuit die ene bijzondere cliënt te denken en vooral ook te handelen? Bekijk de vacatures van PSW.
Werken bij Janssen Kerres Automotive in Limburg en Brabant? Vind hier alle vacatures
Vind hier alle vacatures van Vista college!
Vind hier alle vacatures van Citaverde College!
Ook werken bij Laurentius? Bekijk hier alle vacatures.
Vind hier alle vacatures van Onderwijsgemeenschap Venlo & Omstreken!
Werken bij Gemeente Sittard-Geleen? Vind hier alle actuele vacatures.
Passie voor onderwijs? Bekijk snel de vacatures van Gilde Opleidingen!
Wil je aan de slag bij MET ggz? Bekijk hier alle vacatures.
Wil ook jij bij Sevagram werken? Kijk hier voor alle vacatures!
Krijg jij al een warm gevoel bij Adelante? Bekijk dan alle vacatures.
Stichting Pergamijn als werkgever? Vindt hier alle vacatures!
Meewerken aan actuele, statistische informatie? Bekijk snel de vacatures van CBS.
Werken bij Vivantes betekent dat je elke dag thuis komt bij de bewoners van Vivantes en hun dag tot een waardevolle dag maakt! Kijk hier voor alle vacatures.
Vind hier alle vacatures van het grootste skidorp van Europa!
Ook meewerken om frisdranken en sappen te produceren? Kom werken bij Refresco.
Bekijk hier alle vacatures van de 5 Saillant Collection Hotels!
WP Haton werkt in de brooddeeg productie. Klik door voor de vacatures als jij ook hiermee je brood wilt verdienen.
Werken in het voortgezet onderwijs? Bekijk de vacatures bij SVO PL.
Flextronics werkt aan slimme logisitek. Jij ook? Bekijk de vacatures.
Radar bied ondersteuning aan verstandelijk beperkten. Kijk snel voor vacatures om invulling te geven aan hun leven.
Werken aan een veilige regio? Bekijk de vacatures van Veiligheidsregio Zuid-Limburg!