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Vacature: Customer Service Representative | German

Functieomschrijving

The organisation

Mercedes-Benz are well recognized as industry leaders in luxury service and high quality products, pushing the meaning of automobile excellence to new boundaries. You can trace the timeline of Mercedes-Benz all the way back to 1885 when Karl Benz invented the first automobile - cementing Mercedes-Benz a place in history.

We know what you’re thinking, over 100 years is a long time to be in the business. So what’s our secret? We constantly strive to find ways to balance tradition with innovation. Mercedes-Benz Customer Assistance Center, Maastricht is no exception. For the last 20 years our aim has been to provide the best quality customer service not only in Europe but all around the world. But maintaining these standards would not be possible without all of the talented and motivated colleagues that contribute to the success of our company. That is why we are always looking for bright new sparks to join us. If that could be you, read on!

The function

For our German market we are currently recruiting candidates wanting to work (and if necessary) relocate to the beautiful city of Maastricht.

Maastricht is a charming city in the south of the Netherlands - the very heart of Europe. It embodies elegance, class and culture as well as boasting a perfect destination for travelling to other areas of the continent. Due to its location, Maastricht is a melting-pot of different nationalities creating a vibrant, multi-lingual community in which it’s easy to feel at home.

A Day In The Office

To get all the energy you need to serve our customers the best experience, you can grab a delicious drink at our own barista before your shift starts. You begin your shift at your desk, opening all the systems you need to prepare yourself for the enquiries of our customers. You then read all the relevant information in our market specific channels and emails. Your shift is split in times, where you either receive incoming phone calls from our customers or deal with written enquires via e-mail, letter or fax. To solve customer issues, you work hand in hand with our partners in the dealerships and workshops. Additionally, you have a team of technical specialists who can support you, and give you the right answers to help our customers. All that work deserves a nice break! So you can enjoy your break time with delicious warm food from our canteen.

Working hours

The department is open from Monday to Friday. You will be working 40 hours per week in day shifts (between 07.30 and 20.00).

Requirements

  • Excellent knowledge of German, both written and spoken
  • Basic level in English (corporate language) and motivation to speak and improve it
  • Excellent understanding of customer satisfaction
  • Ability to work in structures, to prioritize, analyze and coordinate your day to day
  • Empathy and negotiation skills
  • Open-minded to a diversity of cultures
  • Computer literacy
  • Act as our Brand ambassador

We offer

Worried about fitting in? We help you meet other colleagues outside of work via our incredible social club that organizes cool activities such as: language courses, weekly sports activities and cultural events in the city (of course now during Covid this all looks somewhat different, however we still do our best to make sure you can engage with your colleagues).

What if the purse strings are a little tight? We offer an excellent relocation package which takes care of your initial travel and accommodation expenses for the first two months. One month of training is, of course, also paid for.

It’s important to be somewhere you feel you can grow! We offer opportunities that enable you to get support and development.

The procedure

Does all of this sound appealing to you? If so, we want to hear from you. What are you waiting for? Please use the link to apply with your CV and motivation letter in German.

For data privacy reasons we do not handle any applications sent by email.

Mercedes-Benz Customer Assistance Center Maastricht
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