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Vacature: Internship Customer Service DACH


The organisation

The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

The function

The Intern for our Customer Service Team supports the Service Account Manager for the Customer Service Germany, Austria, Switzerland and serveral dedicated Teams . The intern will be responsible for the following different tasks:
  • Planning, coordinating and implementing topics and activities based on the actual change process. Support in further developing the Change management in the market
  • Create and implement a communication strategy for the internal communication on the market, e.g. further develop the new digital platform for internal communication, create ideas to spread all necessary information
  • Prepare presentations for different needs, e.g. meetings with business partners, board presentations and stakeholders
  • Prepare, attend and follow up of monthly meetings with relevant markets, e.g. agenda alignment, presentation preparation, meeting minutes
  • Support in the daily structure, e.g. update of shopfloor board topics
  • Contribute to ensure an environment based on high performance culture, with supporting to implement the Leadership 20X principles to the market
  • Be available to take additional tasks based on project needs


  • Study in Business Economics or comparable, with focus on communication
  • Excellent German skills and fluent in English
  • Analytical abilities and strategic understanding
  • High communication skills
  • Creativity and willingness to challenge the status quo
  • Teamplayer, but also ability to work independent
  • Open mindset and willingness to take topic ownership
  • Willingness to work in a flexible surrounding and adapt easily to new requirements
  • Ability to manage different tasks in an efficient and qualitative manner
  • Capacity to set priorities adequately
  • High intercultural competence
  • Expert in MS Office (especially Power Point)
  • Good knowledge of digitalization
  • Affinity with the Mercedes Brand

We offer

Challenging internship for 5 – 6 months

Working hours: 24 – 40 hours per week

Start date: June – August 2022
The procedure

Please use the “apply” button to upload your CV and Letter of Motivation (in German or English) and any other documentation that adds value to your application.
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